I went here with a friend to fix some issues we were having with our bikes: she needed to put new brake pads on her bike and I wanted to remove mud guards and adjust my brakes.When we arrived it was clearly very busy and all of the volunteers were occupied helping people.Luckily there was a sign that said to speak to the manager so, asking around, we managed to find Duncan.Duncan was extremely helpful and patient. He let us know that it may take a while until someone could help us as they were quite busy.In the end end we only waited about 10 minutes, if that, until Duncan came and helped us.I can see why some people have expressed disappointment with the service they received. We did notice one volunteer who was particularly friendly but not very helpful. However, I think it is unfair to expect a professional level of service from a place that is fully staffed by volunteers and receiving as many clients as this place does.I found the experience enriching. I got to know my local community better, in a lovely setting and not only did I fix the issues I had with my bike, I also learnt a tonne about my bike in the process.